OnLine Store - Help & How To Index

Shopping

You may shop as a "GUEST" and shop the whole store. Only, after you have chosen product(s) or service(s) and wish to "Check Out" with them that you will need to create an account... no credit card information is taken at that time - until check out is continued with our credit clearing house a secure automatic transfer of what products you want is shown to them. They approve your purchase and notify us to ship the merchandise. Also, if your not ready at this time to purchase the items, you only need to create an account with your own password We never recieve or have your card information. and the OnLine Store will keep track of them for you until you delete them when re-visiting or finish "Checking Out" with them... If by chance you lose your password, just enter your "e-mail" address and a new password will be generated for you and e-mailed to the address when you created your account. To see what is in your cart just click the "Cart Contents" link... you may delete or adjust quanities there also. Review this carts contents before "Checking Out" to be sure your order is right as you wish to purchase click on the "Continue" button and follow the rest of the directions. At any time you may reverse the process by pressing your back button on your browser. When your order is approved you will be returned to the Store.. and you will recive a e-mail confirmation.

Cancelations or adjustments after Intenet Secure approval to your order may be made within 24 hours by contacting us with the "Sales Order Number" and further information.

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Shipping/Delivery

We offer Air Mail shipping Globally! This is another way we add value to every purchase you make at Superlearning. International orders are subject to additional shipping and duty fees. See the International Shipments section below for details.

There is no additional charge for delivery to Alaska, Hawaii, and Puerto Rico. We can deliver to PO, FPO, or APO addresses.

Please allow at least 7-10 business days for shipment of in-stock items and 3-4 weeks for custom or special orders. International may take longer. To give you the largest selection and fastest delivery possible, Superlearning merchandise may be shipped to you directly from the manufacturer. So, don't be surprised if your shipment arrives in a box that is not marked from "Superlearning"!

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International Shipments

Many of our items are available for delivery to overseas destinations as well as to Canada and Mexico.

International freight charges are as follows:

Freight Charges

To Delivery Fee Add $3.00 per Item

Customer is responsible for any additional duty, tax and VAT charges. Transit time will vary with destination.

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Guaranteed Prices

If you find problem in our pricing call to 604-736-5287 attn: Customer Service Price Check Department.

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Secure Transactions and Payment Options

Superlearning firmly believes in the security of purchasing items by credit card over the Internet using our secure server. We take our customer concerns very seriously and therefore offer several methods of payment options - all of which ensure absolute security.

1) You can pay by credit card. Superlearning accepts Visa, MasterCard, American Express and Discover

2).

3) If you do not feel comfortable putting your credit card number on-line or you are not using a MSIE or Netscape Broswer, choose either the phone or fax option. You can PHONE in your order & credit card number to our customer service department at 604-736-5287 or you can FAX in your order & credit card number to 604-731-4569, attn: Customer Service Order Department.

Superlearning wants to make your shopping experience as easy and safe as possible. Please contact our Customer Service Department at jack@Health-O-Rama Society with any additional questions or concerns you may have.

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Sales Tax

We maynot be required to collect sales tax on shipments to your area.

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Return Policy

Superlearning offers only fine quality merchandise. We will gladly accept returns within 30 days from receipt of merchandise for manufacturing deffects, Superlearning will:

1) issue you a Superlearning store credit for 100% of the purchase price, or

2) replace the merchandise, or

3) credit the purchase price to your original credit card account.

Shipping and handling charges are not refundable.

All returned merchandise requires a Return Authorization from Superlearning and must be returned prepaid in the original packaging in resale condition. A Return Authorization Code must be clearly displayed on each returned box. To receive the required Return Authorization, please email our customer service department. If your purchase arrives with shipping damage, please see "Damaged Shipments" below.

Superlearning is not responsible for shipping charges on returns. Additionally, we strongly suggest that you follow-up with our customer service department 2-3 weeks after returns are shipped to ensure that your package was received. A 15% handling fee will be deducted from any credits issued if the merchandise is not returned in the original packaging in resale condition. Please allow two billing cycles for the credit to appear on your statement.

If a Superlearning customer has sent you a gift and you choose to return it, we will be happy to issue you a store credit for the purchase price of the gift.

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Damaged Shipments

For your protection, please do not sign for merchandise until you inspect for damage. We make every effort to prevent shipping damage, however, please keep the original shipping carton and take the following important steps if there appears to be shipping damage:

1)Quickly contact your local post office for a Damage Inspection report.

2)Request that they return the merchandise to the address listed on the package. Do NOT return the merchandise yourself as this may delay your reorder or credit.

3)Please feel free to email our customer service department with any further questions.

Please note, vendor policies for handling defective merchandise supersede Superlearning policy.

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Order Status

Feel free to email our customer service department at any time to check the status of your order. We will get back to you within 24 hours, excluding weekends and holidays, with a detailed response. Please keep in mind that delivery of in-stock orders takes 7-10 business days.

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Mailing Lists

From time-to-time, we make our customer list available to other reputable companies whose products we feel would be of interest to you. If you do not wish us to release your contact information, please email our customer service department at Superlearning.

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Special Orders

Superlearning loves special orders. If you have been unable to find that special, hard-to-find item in our store we'll do our best to get it for you. Just e-mail our customer service department with your request and we'll get back to you quickly with availability, pricing and delivery information. Any item currently made by our prestigious team of manufacturers can be shipped directly to your home.

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  Return Policy - All other merchandise

Health-O-Rama Society offers only fine quality merchandise. We will gladly accept returns within 30 days from order of merchandise for manufacturing defects, Health-O-Rama Society will:

1) issue you a Health-O-Rama Society store credit for 100% of the purchase price, or

2) replace the defective merchandise, or

3) allow some credit to the purchase price to your original credit card account.

Custom made products (including all futon mats), shipping and handling charges are not refundable.

All returned merchandise requires a Return Authorization from Health-O-Rama Society and must be returned prepaid in the original packaging in resale condition. A Return Authorization Code must be clearly displayed on each returned box. To receive the required Return Authorization, please email Jack Crisp customer service department. If your purchase arrives with shipping damage, please see "Damaged Shipments" below.

Health-O-Rama Society is not responsible for shipping charges on returns. Additionally, we strongly suggest that you follow-up with our customer service department 2-3 weeks after returns are shipped to ensure that your package was received. A 20% handling fee will be deducted from any credits issued if the merchandise is not returned in the original packaging in resale condition. Please allow two billing cycles for the credit to appear on your statement.

If a Health-O-Rama Society customer has sent you a gift and you choose to return it, we will be happy to issue you a store credit for the purchase price of the gift.

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Damaged Shipments

For your protection, please do not sign for merchandise until you inspect for damage. We make every effort to prevent shipping damage, however, please keep the original shipping carton and take the following important steps if there appears to be shipping damage:

1)Quickly contact your local post office for a Damage Inspection report.

2)Request that they return the merchandise to the address listed on the package. Do NOT return the merchandise yourself without merchandise approval number, as this may delay your reorder or credit.

3)Please feel free to email Jack Crisp customer service department with any further questions.

Please note, vendor policies for handling defective merchandise supersede Health-O-Rama Society policy.
Exchange Policy Again, if you change your mind, we will be happy to exchange your item. Please note that ALL packaging and contents must be in their original state – UNOPENED. All exchanges must occur within 30 days of original order. 1.0 Shadow Marketing Group/jackcrisp.com is not responsible for any shipping charges incurred if the error is not ours, and a 25% restocking fee will/may apply. PRIVACY: WE DO NOT EVER pass information or email addresses to third parties FOR ANY REASON without prior consent. Further, you WILL NOT receive any advertising nor marketing not conected to us.

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